We at Wisekick are fully committed to serving the needs of our customers. Your satisfaction is of the upmost importance to us, so please carefully read the information below before contacting our customer service department. By following the procedure you will allow us to more effectively address your needs.
Both the Wisekick battery and the Sidekick charging unit are designed for recharging over 300 times, you will then require a replacement. For this reason the warranty is twelve months for the Sidekick charging case and six months for the battery and other electrical accessories. The Cartridge is disposable and as such carries no warrant, if in the unlikely event of receiving a faulty cartridge we would replace it at our own discretion.
The warranty applies only, to the original purchaser of this product from Wisekick and warrants that, the product will be free from defects in material and workmanship under normal use and service for the period stated from the date of purchase.
The warranty does not cover any defects or costs caused by,
Physical abuse to, or misuse of the product contrary to the instructions.
any modifications, alterations or any attempt to repair the product by anyone other than Wisekick or their agents.
any use of the product other than that for which it was intended.
Subject to the above warranty, in the event that your Wisekick product fails to operate satisfactorily, please follow the steps outlined below.
If purchased on-line
E-mail us at customerservices@wisekick.com. Please label your e-mail “Returns request”.
In your message to us please include your name, shipping address, order number and date item purchased. A telephone number would be useful but not necessary. Please state clearly the reason for return and describe what the difficulty is that you are experiencing with our product.
We will reply within 48 hours and provide you with a “Return Authorization Number. Please do not send any item back to us without first obtaining the RAN, or do so at your own risk.
Once you have received your RAN, please securely package the faulty item and include with it the e-mail containing the RAN.
Once our customer service department has received your return, we will e-mail you with the estimated time of delivery for your replacement wisekick product.
The cost of returning the goods to Wisekick shall be borne by the customer and the cost of sending a replacement will be borne by Wisekick.
If purchased off-line
In the first instance, please contact the Sales Agent or Retailer that sold you the product and they will inspect your faulty item and issue you a RAN.
On receipt of your RAN, please send it with your faulty item to Wisekick Returns Department and we will notify you of the expected delivery date for your replacement.
All faulty goods must be returned by post to wisekick and all replacements will be posted back out.
