QUESTION: How old do I have to be to buy a Wisekick™?

ANSWER: Wisekick™ products are only for sale to adults aged 18 years and over. Declaration and proof of age (e.g. valid debit or credit card) required to complete a purchase.

QUESTION: What payment methods are accepted?
ANSWER: You can pay on the website using all major credit/debit cards or PayPal. Wisekick™ also accepts Western Union, Money Grams, bank transfers and cheques by arrangement.

QUESTION: Is it safe to use my credit card on the website?
ANSWER: It is completely secure. The site features encrypted page security and a PCI compliant SSL certificate. Neither Wisekick™, nor any of its employees, will have access to your card details, as these are viewed solely by the bank or merchant service (e.g. PayPal).

QUESTION: What are the Shipping Terms?
ANSWER: See chart below and/or click on ‘Shipping Details’ above for further information:

* See rate in item description or at time of checkout

QUESTION: Do I need an account to buy from Wisekick™?

ANSWER: No. Although there are advantages in having an account, if you prefer, you may check out as a ‘Guest’.

GUEST CHECKOUT
Wisekick™ will not hold any of your personal details; however you will still have to provide these to the merchant services processing your transaction.

ACCOUNT CHECKOUT
It costs nothing to create an account with Wisekick™, which offers the following benefits:
• Check Out Faster
• Track your Order Status
• View your Order History
• Save Multiple Shipping Addresses
• Save items to your Wish List
• Retain Shopping Cart until your next visit
• Receive Special Discounts from time to time

QUESTION: How do I open a Wisekick™ account?
ANSWER: At the top of this page click on ‘create an account’ and complete the short form. Take care to replace the zeros (000000) in the postcode field with your correct postcode or ZIP. If you live in a territory without postcodes, such as Republic of Ireland, simply leave the zeros as they are.

QUESTION: What are the Warranty terms?
ANSWER: See chart below and/or click on ‘Terms of Warranty’ on left for further information:

QUESTION: What is the Returns procedure?
ANSWER: Click on ‘Returns Policy & Procedure’ on left for further information.

QUESTION: I have forgotten my password, what should I do?
ANSWER: Carefully follow this procedure:
1. Click on ‘My Account’ (at the top of this page)
2. Click on ‘Forgot your password?’ (beneath login box)
3. Enter the email address used for your account and click ‘continue’
4. An email will be sent to you confirming your request
5. Click on the link in the confirmation email
6. A second email containing a new password will be sent
7. Type or paste this password into login box (avoiding any space after last character)
8. Once logged-in, click on ‘Account Details’ to change to your preferred password

QUESTION: What can go wrong?
ANSWER: Nothing hopefully. Wisekick™ has endeavoured to provide all the information you need in as clear a way as possible. However, if you have any doubts regarding Wisekick™ Terms and Conditions or the use of this website, please click on ‘Contact Us’ (top of this page) and briefly state your question; including your telephone number if possible.