Deliveries within UK

FIRST CLASS ROYAL MAIL (1-3 days)
Orders received by 14.00 GMT Mon – Fri will be despatched same day, otherwise next working day.

ORDERS UNDER £39.00:
Unless otherwise notified, signature not required. Goods packaged to fit through standard-sized letterbox where possible.

ORDERS OVER £39.00:
Sent Recorded Delivery with signature required. When no response is received, package will be held in local sorting office for 7 days pending collection or rearranged delivery.

FREE SHIPPING (Standard First Class Delivery)

• Cartomizers– Customers with registered Wisekick™ accounts will receive Free Shipping on all Cartomizer orders (customers must login rather than purchase as 'guest')
• Special Offers – Some items featured in the 'Special Offers' section of the website are shipped free-of-charge.

FAILED DELIVERIES

• First Class Mail – Allow 5 working days before contacting local Royal Mail Sorting Office. Allow 10 days before contacting Wisekick™
• Next-Day Delivery – Allow 2 working days before contacting local Royal Mail Sorting Office. Allow 7 days before contacting Wisekick™
• Reporting Failed Delivery – When 7 or 10-day period has elapsed, please report failed delivery by sending email to customerservice@wisekick.com, by replying to 'estimated date of delivery' email form Wisekick™, or by typing 'Delivery' in the subject line. Your email should include your name, delivery address, date of purchase and, if possible, the order number.

Deliveries outside UK

STANDARD DELIVERY:

• Airmail Small Packets (3-7 days)
  W. Europe 3-5 days
  E. Europe 4-6 days
  USA 5-7 days
  Other Countries 5-9 days 

FREE SHIPPING (Standard Air Mail Delivery)

• Cartomizers – Customers with registered Wisekick™ accounts will receive Free Shipping on all Cartomizer orders (customers must login rather than purchase as 'guest').
• Special Offers – Some items featured in the 'Special Offers' section of the website are shipped free-of-charge.

FAILED DELIVERIES

• Airmail Small Packets – Allow 10 working days before contacting Wisekick™
• Express/Courier Service – Allow 5 working days before contacting Wisekick™
• Reporting Failed Delivery – When 5 or 10-day period has elapsed, please report failed delivery by sending email to customerservice@wisekick.com, by replying to 'estimated date of delivery' email form Wisekick™, or by typing 'Delivery' in the subject line. Your email should include your name, delivery address, date of purchase and, if possible, the order number.
• Wisekick™ reserves the right to wait 30 days before replacing any missing item.

CUSTOMS CLEARANCE & EXCISE DUTY DISCLAIMER
The purchase of Wisekick™ products outside the UK is at the customer's risk. Wisekick™ will not be held responsible for any prohibited goods that are impounded by Customs in a receiving country, or for any duties that authorities may levy.

Some countries (such as Brazil) have taken a cautious line on Electronic Cigarettes because of their nicotine content and banned them outright. In some cases goods are returned to Wisekick™. In other cases they have been impounded or destroyed with no compensation and little or no explanation. Only in the event that goods are returned to Wisekick™, will a refund (less any additional costs incurred) be made.

COUNTRIES WITHOUT POSTCODE OR ZIP CODE
If you are from any country without a postcode (such as Republic of Ireland), please use the default code '000000' in postcode field. For countries with postcodes, the zeros should be replaced by the correct code.

GENERAL DISCLAIMER
Wisekick™ reserves the right to cancel any order that it considers objectionable; either where it believes that the customer is a minor, or where it feels that there is an unacceptable risk associated with delivery. In any such event, Wisekick™ will notify the customer and issue a refund.