Please carefully read the information below, before contacting Wisekick™. By following the correct procedure, you will allow us to more effectively address any issue that you may have.

Product Life

Wisekick™ batteries, as well as Sidekick charging cases, can be recharged up to 300 times, after which you may require a replacement. Wisekick™ products are high quality consumable products, which users wear-out at different rates of consumption. For this reason, the warranty is six months for all batteries, chargers and other electrical items, unless otherwise stated.

Wisekick™ cartomizers are disposable consumables and do not carry warranty. However, any faulty cartomizer promptly returned, may be replaced at the discretion of Wisekick™.

Conditions

Warranty applies only to the original purchaser of eligible products from Wisekick™, which warrants that its products are free from defects in material and workmanship under normal use and service for the period stated, from the date of purchase.

Warranty does not cover any defects or costs caused by:

1. Physical abuse to or misuse of the product contrary to user instructions
2. Any modifications, alterations or any attempt to repair the product by anyone other than Wisekick™ or an authorized agent.
3. Any use of the product other than that for which it is intended.

Subject to the above conditions, in the event that your Wisekick™ product is in any way faulty, please follow the steps outlined below.

Online Purchases

1. Notify Wisekick™ by email; to customerservice@wisekick.com. Please enter ‘Return Request’ in the subject line. State clearly in your message (a) Your name, (b) Your delivery address, (c) Your telephone number, (d) Date item purchased, (e) Description of fault and reason for return and (f) If possible, order number.
2. Wisekick™ will reply within 48 hours and provide you with a ‘Return Authorization Number’ (RAN). Please do not send any item back to us without first obtaining a ‘RAN’, otherwise dispatch will be at your own risk.
3. Once you have received your RAN, please securely package the faulty item and include with it the Wisekick™ email containing the RAN.
4. When the Wisekick™ customer service department receives your return, it will email you with an estimated delivery time for your replacement product.
5. The cost of returning the goods to Wisekick™ will be the responsibility of the customer. The cost of sending out a replacement product will be the responsibility of Wisekick™.

Offline Purchases

1. Contact the sales agent or retailer that sold the product to you.
2. Upon inspection of your faulty item, the agent/retailer will issue a RAN.
3. Send the faulty item, together with RAN, to: Returns Dept., Wisekick.Com, 196 High Road, Wood Green, London N22 8HH United Kingdom.
4. If you are entitled to a replacement, Wisekick™ will notify you regarding expected delivery date; or otherwise provide an explanation.
5. Replacements will normally be dispatched within 14 days.